Q: How can I track my order?
A: Go to "track recent order" at the "Order Status" link (top of every page on our site) for details on your order status.
Q: If I forget my user name or password, how can I retrieve them?
A: Your username is the email address that you supplied upon log in. If you have forgotten your password, click this Forgot Password link, or the Forgot Password link on the log in page and we will email it to the address that you provided to us when you logged in the first time.
Q: What shipping method do you use?
A: ActionSportsVideo.com uses the United States Postal Service to ship our USA domestic orders and we use the United States Postal Service and your local Postal Service to ship International orders.
Q: Do you ship to Military (APO & FPO) addresses?
A: Yes, ActionSportsVideo.com does ship to all Military (APO & FPO) addresses anywhere in the world.
Q: Are the dvds you sell region coded?
A: ActionSportsVideo.com dvds are made region free and will play in all countries and dvd players. ActionSportsVideo.com only sells new factory direct DVD and Blu-Ray titles. We do not sell VHS video tape versions of any of the titles we carry.
Q: What purchasing methods can I use at ActionSportsVideo.com?
A: The most secure and fast way is to order direct from our web site with a major credit card or your PayPal account. You may also purchase DVDs with us via Phone, Mail Order. See more details about ordering methods here.
Q: Do you sell Pre-Viewed DVD Videos?
A: We do not sell used or pre-viewed DVD’s. All DVD videos sold are 100% new.
Q: Can I become an ActionSportsVideo.com Rewards member online?
A: Yes, once you create an account with us, you are automatically a rewards member and qualify for free bonus DVD gifts and discount promotion offers.
Q: What kind of rewards do you offer?
A: We enjoy rewarding our customers with special deals. All member customers receive a FREE DVD video with any purchase with a Sub -Total over $29.99. There is no limit to this Free Bonus DVD program. FREE Bonus DVD is your choice from a variety of great titles (Free DVD will be chosen from the selections offered you at checkout). FREE Bonus DVD will show on your invoice.
Q: How can I find out if ActionSportsVideo.com carries a specific title?
A: You can search for a title by typing the title into the text search box at the top left of the site. If the title is carried at our store you will be linked to it via this search box.
Q: Why can't I view a page if my cookies are not enabled?
A: If you receive an error message about cookies when you attempt to add a movie title to your shopping cart, chances are good that your Internet browser does not have cookies enabled. To turn on the cookie feature in your Internet browser, please follow the steps in your browser's help section, options or preferences selections.
Q: Where can I find movie recommendations on your site?
A: Specific titles will automatically be recommended to you based on specific titles you look at via "other customers who purchased this title also purchased the following titles". Also check out our top "Hot Sellers" lists on the upper right hand side of our web site.
Q: Does ActionSportsVideo.com share or sell any of it's customers information to any third parties?
A: ActionSportsVideo.com Does Not give or sell our customer information, or e-mail addresses to anyone. This is our strict policy.
Q: What do I do if I'm an affiliate and I have a question?
A: Please e-mail affiliate@ActionSportsVideo.com.
Q: What do I do If I received a defective video?
A: Please email defect@ActionSportsVideo.com for instructions on how to get a prompt replacement.
Q: I did not find the answer to my question here at the FAQ section?
A: Please go to the help section for more answers to questions you may have. See more Help details here