Customer Service

General Customer Service

Please Email: info@ActionSportsVideo.com

Ordering Method Options

E-Commerce/Online:

Safe and convenient. Browse our online store, put what you want in your shopping cart, fill out our quick check out form and in a few days you will have the worlds best action sports DVDs at your door step via Priority Airmail, or our super low cost budget shipping rates for Domestic or International USPS air mail. No inflated shipping prices, and we do offer free shipping.

Toll Free Phone Orders: (800) 992-7442

This is the toll free way to phone in your video orders from the USA.

International Phone Orders: (U.S. country code) + 760 - 630 - 0330

We welcome all international orders!

FAX Orders:

You can fax in your video orders from anywhere in the world. The number is (U.S. country code+) 760.874.2874. Just put the info needed on it (title, amount, shipping/mailing address, cc# w/exp. date, name, and phone) . We will send out your order the same day.

Mail Orders:

You can mail in your video orders from anywhere in the world. Please send mail orders to:

Action Sports Video
P.O. BOX 699
Vista, CA 92085 U.S.A.

Put the info needed on a note enclosed with payment, add shipping charge to title cost (title, amount, shipping address, name, and phone). We will send out your order the same day. We accept money orders or checks drawn from U.S. banks as payment for mail order.

Assistance for New Customers

Placing Your First Order

Placing an order with ActionSportsVideo.com is easy. You'll need to create an account by simply providing an email address and password. This is for quick and easy log-ins for future visits to our web site.

Finding Items

First you will need to browse or search for the items you would like to order. You can go to "Enter Keyword" search to find specific products. You can also go to the "Browse By Category" pull down menu boxes located on every page of our store to search specific categories. You will also find links to browse lists and more detailed product-specific searches at various navigation buttons of the store. When you find an item that interests you, click the title or "More Info" links to see the product details page. Here you will find more information about the item.

Adding Items to Your Shopping Cart

If you want to order an item from ActionSportsVideo.com, click the "Buy Item" button. Once you've added an item to your Shopping Cart, use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart icon at the top right of every page of our Web site.

Proceed to Checkout

Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place the order click the "Check Out" button. You will then be taken to the "Log-In" page of the check out order form.

Signing In

If you are a new customer click on the "New Customer" button and proceed to the next step.

Enter a Shipping Address

Enter your e-mail address and a password of your choice (email and password will be used to login to your account to track status of orders and make shopping in the future faster and easier). You will provide billing and shipping information at this page. If the U.S. Postal Service does not deliver to your physical address, please provide us an alternate shipping address.

Select a Shipping Method

Consider how quickly you would like to receive your order, and choose a shipping method. If you would like to take advantage of FREE Shipping and your order qualifies, you will receive free shipping if you pick that shipping option. The shipping charge for your order will be displayed on the order summary page just before you submit your order.

Provide Method of Payment

Select how you would like to pay for your order. We accept American Express, Discover, MasterCard, Visa, Checking account credit cards, ActionSportsVideo.com gift certificates, or a check, money order, or cashier's check denominated in U.S. dollars and drawn from a U.S. bank.

Review & Submit Your Order

Check the accuracy of all of the information you provided and make any necessary adjustments. When you are ready, click the "Submit Your Order button" to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment. We'll also turn 1-Click shopping on for you so that it's even easier to order in the future.

Return Policy

We do not accept returns of opened items due to the nature of the products we sell and anti-piracy concerns. You may return un-opened items within 30 days of receipt of your order for a store credit only. You may return defective items within 30 days of receipt of your order for a replacement of the same title. 1st class USPS mailing cost of defective items is refundable. A credit will appear on your statement within one to two billing cycles. Please include a copy of your packing slip and return items to:

ASV
Attn: Returns Dept.
P.O. BOX 699
Vista, CA 92085 U.S.A.


If you receive a defective or damaged video please do not return it without getting instructions from us first. Instead email us for replacement instructions at defect@ActionSportsVideo.com.

Defective Product Issue

Please email defect@ActionSportsVideo.com for instructions on how to get a prompt replacement.

Free Bonus DVD Offer

Any order placed at our web site with a (final) Sub - Total over $29.99 does qualify for a Free Bonus DVD. All customers receive a Free Bonus DVD video with any purchase with a (final) Sub - Total over $29.99. There is no limit to this Free Bonus DVD program. FREE Bonus DVD is our choice from a variety of great titles (Free DVD will be chosen from the sport category you order from except kiteboarding). If you have received a Free Bonus DVD from us in the past please list the title(s) in the comments box so we don't send you the same free bonus title again. Free Bonus DVD will not show on your sales receipt, we will put it in with your order at shipping.

10% Discount Offer

Any order with a sub-total over $29.99 is eligible for a 10% Discount off of our already lowest in the industry prices. This discount code can be used unlimited times. To receive the 10% discount on your order just pick out dvds and enter the discount code asv3001 at the shopping cart page. YOU MUST CLICK THE "UPDATE CART" BUTTON BELOW THE BOX WHERE YOU ENTER THE CODE FOR THIS DISCOUNT TO BE APPLIED. Any order over $29.99 can receive 10% discount. 10% Discount Offer expires 9/30/10.

Lowest Price Guarantee Plus 5%

Here are the details of Our FAMOUS Low Price Guarantee! On a regular basis, we search the Internet to ensure that we have the most competitive pricing available... all so you don't have to! We want our customers to feel confident purchasing from us... and then to recommend us to their friends! If you find a better price on the same item, email us the link showing the price factoring in the shipping charges of the competitor. We guarantee we will match that price PLUS take an additional 5% off! So go ahead, start shopping....

Tracking The Status Of Your Order

If you would like to review the status of your order online it is available for you at the customer log in area. If you have a question about the shipping status of your order we recommend you log in to your customer section of our web site to see the status of your shipment. Please check the status of your order online at the site and also allow the posted shipping time for the option you picked to pass before you contact us to track an order.